FAQ's
We stock a wide collection, but realize that questions may come up at points during your browsing and purchasing experience. Take a look at our FAQ section and contact us if you can’t find what you’re looking for.
WHAT ARE THE FORMS OF PAYMENTS ACCEPTED?
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We accept accept all major credit cards. Unfortunately, we do not accept PayPal, bank transfers and/or money orders.
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When placing an order, the correct billing address must be entered for the order to be approved. The billing address is the address registered on your account.
DOES MY ORDER REQUIRE VERIFICATION?
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Some orders are subject to B'yond Flawless Online Verification procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that order and that ship-to information are legitimate. This process rarely delays an order, and generally requires either a simple call-back (which can be done after business hours) or a consent form that will be sent to you via email.
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If your order requires Verification, we will advise you by phone or e-mail. This is why it's important that you leave both day and home phone numbers when ordering and that you keep your information current.
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It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.
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We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.
CAN I MODIFY/CANCEL MY ORDER?
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Unfortunately, once your order has been processed we are unable to modify or cancel any order. When your order arrives, please follow exchange instructions for a store credit.
WHAT COUNTRIES DO YOU SHIP TO?
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We ship worldwide
WHEN WILL I RECEIVE SHIPMENT OF MY ORDER?
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All orders will be shipped out within 1-2 business days. Standard order shipments will be received within 5 -7 business days. Priority shipment orders will be 2 to 5 business days depending on the item.
HAS MY ORDER BEEN SHIPPED?
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You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package.
THE ITEM I WANTED IS SOLD OUT, WHEN WILL IT BE RESTOCKED?
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We update new designs & classic items all the time. Please subscribe to our emails or you can obtain details about a specific product being posted it is suggested to check our new arrivals page to get the first look & pricing on new arrivals.
HOW DO I CHOOSE MY CLOTHING SIZE?
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We want you to be confident that the items you’ve selected will be a good fit. Most of our clothing is true to size, but there are items that run smaller or bigger than others. Please refer to our size chart for further assistance.
WHAT DO I DO IF MY CLOTHING IS TOO BIG OR TOO SMALL?
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You can exchange the item(s) in the conditions outlined in our exchange policy. You will receive a store credit for the returned item.
WILL I GET A REFUND?
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NO refunds will be given, ALL SALES ARE FINAL. Store credit is available, please refer to our exchange policy section.